Here at Worldwide Tapestries, we take care to provide quality items, and hope that you'll be pleased with your order.
But if for some reason you’re not happy with the product or for no reason at all, we'll accept exchanges and returns if returned within 30 days of receiving the order.
Here are the details on our exchanges and returns policy.
Exchanges and returns
For exchanges or returns, you must notify us within 7 days or receiving the order.
For returns, the customer is responsible for shipping costs to return the product to our warehouses in the US. Once returned in good condition, you will be refunded the product price minus 15% restocking fee. Shipping cost is not refunded.
Note that products must be returned in the condition in which they were received. No credit will be gievn if the product is returned damaged.
For exchanges, we will pay the 15% restocking fee when the exchange is for a tapestry of same or greater value. The customer is responsible for shipping costs to return the product to our warehouses in the US, and will pay the usual shipping cost of the new replacement tapestry.
Note that products must be returned in the condition in which they were received. No credit will be given if the product is returned damaged.
To arrange an exchange or return, please follow these instructions:
1. Contact the returns department at returns (at) worldwidetapestries.com with your order details within 7 days.
2. You will be given a Return Merchandise Authorization (RMA) Number and instructions on how to return the tapestry.
3. Returned goods must be received within 30 days.
In the unlikely event that you have received the product damaged, you must notify us within 3 days of receipt of the item that it is damaged, at contact (at) worldwidetapestries.com
Otherwise, it will be assumed that you have received the product in good condition.