Worldwide Tapestries ::  Returns policy

Returns policy

Here at Worldwide Tapestries, we take care to provide quality items, and hope that you'll be pleased with your order.

For our full terms and conditions of ordering, please see our terms and conditions page.

Please note, that the return policy below applies to all tapestries, except for the specific category of handwoven tapestries.

For handwoven tapestries, as these are individually hand crafted to order, all sales are final and no returns or refunds are accepted.

Return Policy

If for some reason you’re not happy with the product, we'll accept exchanges and returns if returned within 30 days of receiving the order.

Here are the details on our exchanges and returns policy.

Exchanges and returns

For exchanges or returns, you must notify us within 7 days or receiving the order.

For returns, the customer is responsible for shipping costs to return the product to our suppliers in the US. The return address of some items will be in the UK. Once returned in good condition, you will be refunded the product price minus 20% restocking fee. Shipping cost is not refunded.

Note that products must be returned in the condition in which they were received. No credit will be gievn if the product is returned damaged.

For exchanges, we will pay the 20% restocking fee when the exchange is for a tapestry of same or greater value. The customer is responsible for shipping costs to return the product to our suppliers, and will pay the usual shipping cost of the new replacement tapestry. If the items being returned were sent from different locations, then the items must be sent to the locations from which they sent from.

Note that products must be returned in the condition in which they were received. No credit will be given if the product is returned damaged or lost.

Instructions

To arrange an exchange or return, please follow these instructions:

1. Contact the returns department at returns @ worldwidetapestries.com (remove spaces before and after the @ symbol) with your order details within 7 days.

2. You will be given a Return Merchandise Authorization (RMA) Number and instructions on how to return the tapestry.

3. Returned goods must be received within 30 days.

Damaged items

In the unlikely event that you have received the product damaged, you must notify us within 3 days of receipt of the item that it is damaged, at contact @ worldwidetapestries.com (remove spaces before and after the @ symbol)

Otherwise, it will be assumed that you have received the product in good condition.

Note

Please note, as mentioned above, that the return policy applies to all tapestries, except for the specific category of handwoven tapestries.

For handwoven tapestries, as these are individually hand crafted to order, all sales are final and no returns or refunds are accepted.











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"Thank you so much for your help with getting a tapestry. It was great to find that when we returned to Australia we were able to peruse your extensive selection at our leisure, select several that we liked, and order them hassle free over the internet and delivered to our door! ...

Thanks again. We have no hesitation in recommending your service to others!"

Richard, New South Wales

"I am so happy with my purchase. But also extremely delighted with the service I have recieved which has been second to none...

But best of all the saving I made by purchasing online was great. Thankyou"

Jane, Mount Annan

"Now all the tapestries are installed in their allotted positions, my most optimistic expectations have been confirmed.

I am so delighted that a second order is already on the way!"

Rex, Queensland

"You have the most amazing range of tapestries to choose from, AND you ship the order free! Amazing!

After only 2 weeks, my beautiful tapestry arrived! It is perfect, I just love it, and have had so many favourable comments from family and friends.

I am hooked, ...and currently am awaiting delivery of my 2nd order."

Marilyn

Ordered a tapestry to very short timescales just before Christmas... not expecting to receive before the New Year. Extremely surprised when it arrived just before Christmas during all the really snowy weather

...& even more surprised at the high quality of the tapestry. I am now about to place an order for another tapestry for my daughter's 18th birthday.

Highly recommended!

David, England

I would highly recommend Worldwide Tapestries... Your tapestries and service is exemplary.

From a very satisfied customer.

Ian, Doncaster East

"I would like to just say that the service and the quality of the tapestry I've recently purchased are exceptional.

The photos are exactly as the actual physical item received.

Might possibly be a returning customer, just need to see if I can find any more space in the house. Thank you for a great service."

Olivera

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