Who we are
Our website address is: https://www.worldwidetapestries.com
This website is operated by Spruce Tree Pty Ltd ATF Spruce Tree Trust in Western Australia.
This privacy policy has been created to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website, blog or app?
When you place an order on our site, you will be asked to enter your name, billing and mailing address, phone number, email, credit card information and order notes. This information will go to us and our payment processor provider (Eway.com.au/Stripe.com). Credit card information goes to our payment processor and is not stored by us. You may also optionally create a customer profile. We may email you with information regarding your order and order updates. We may email you information about our promotions or other marketing materials.
If you opt in to our newsletter to receive a coupon or discount, information or other marketing materials, your name and email and other information (if asked for) on the form, date of opt in, and timezone will be sent to our email service provider (Brevo.com)
If you use a contact form on our website, or email us directly, your name, email address and message will be sent to us.
If you respond to a survey, then your name, email (if provided), responses, time and date of response, and IP address will be sent to our survey software provider (Surveymonkey.com).
If you post a comment on our blog, your name, email address, comment, time and date and IP address will be sent to us. Your name and message will be visible on the blog.
When do we collect personal information?
We collect personal information from you when you register on our site, place an order, subscribe to a newsletter, subscribe to a coupon or discount, subscribe to receive information, respond to a survey, fill out a form, submit a blog comment, use live chat, open a support ticket or enter information on our site, or provide us with feedback on our products or services.
How do we use your personal information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To process your order or purchase.
- To correspond with you about your order or to respond to customer service requests by email, live chat or phone.
- For after purchase follow up such as to ask for ratings and reviews of services or products, or to notify you of coupons, discounts or other offers and marketing materials.
- To process your request to receive our newsletter and marketing materials, to obtain a coupon or discount, to receive information, to administer a contest, administer a survey, or other website or marketing feature.
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
How do we protect your personal information?
uring the checkout process, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. You can verify this by looking for a closed lock icon in your web browser near the url, or for “https” at the beginning of the address of the web page, to view further details, such as SSL certificate details. All transactions are processed through a secure payment processor (Eway.com.au/Stripe.com), and credit card information are not stored on our servers.
Reviewing your information
If you are a registered user of our site, you can click on “My Account” link on our website to login to view and edit your details.
If you have placed an order, your details will be on the order summary on screen, and on the order summary sent to you by email.
If you have submitted a blog comment then your name and comment (however not your email or IP address) will be visible on our blog.
If you provide us with a testimonial as a message and/or image, for use on our website, then your testimonial, if published, will be visible on our website.
Otherwise, if you do not see your information as above, you can contact us via email to obtain further information.
To request an update or correction of your information, or to request your information to be deleted, contact us via email (see below). Note that the type and amount of information that can be deleted is also determined by the amount of information we are required to keep by law, eg for taxation records.
Do we use Cookies?
Yes. Cookies are small text files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Please see our cookie policy for more information.
Third-party disclosure and data centres
For order processing, information including your name, address, contact information and order notes are provided to our payment processor Eway.com.au/Stripe.com (multiple international locations), third party suppliers, couriers or postal services (eg for physical products, the country of the companies used depends on your shipping address), and any other entities required for the fulfilment of your order upon order processing. Credit card information obtained during online order processing is sent securely via Hypertext Transfer Protocol Secure (HTTPS) encryption to our gateway payment processor Stripe.com. We do not store credit card information on our website.
If you are a customer, we me may email you information about product specials, coupons or offers, or other marketing information regarding our store and website. We use a third party email service provider Brevo.com (European Union) to store your name and email address and to send out such emails. You may unsubscribe from these emails at any time by clicking on the unsubscribe link or following the instructions on the bottom of these emails.
Optin Forms on our website are provided by Brevo.com (European Union), which if you fill in the name and email fields to receive coupons and marketing materials from us, are stored by Brevo.com. If you wish to unsubscribe from these emails you can click on the unsubscribe link in the emails, or contact us.
Data from online surveys are collected and stored by our online survey provider Survey Monkey (multiple international locations).
Cookies related to Google analytics are sent to Google.com (multiple international locations). See our cookie policy for more information.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include other parties used for fulfilling orders or request for information and marketing materials, as described above. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
For sources of cookies, please see our cookie policy.
Third-party links, Social Media Links and Buttons
At our discretion, we may include or offer third-party products or services on our website, including advertisements or social media buttons such as Facebook, Twitter, Google +, Pinterest, Instagram and others. When you use these social media buttons on our site, you will be directed to a an interface with the social media site via popover, popup, tab or window to interact with the social media site about our site. These third-party sites have separate and independent privacy and cookie policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously. See the information above about disabling cookies on your web browser.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page
You can change your personal information:
By emailing us (see contact us information below)
How does our site handle Do Not Track signals?
Do Not Track (DNT) browser mechanism may not be recognised by third party tools used on our website, such as Google Analytics.
Users can opt out by visiting the Network Advertising Initiative Opt Out page http://optout.networkadvertising.org or by using the Google Analytics Opt Out Browser add on: https://tools.google.com/dlpage/gaoptout
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking with Google Analytics.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification within a timely manner.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests in a timely manner.
- Allow users to unsubscribe by using the link at the bottom of each email or to follow the instructions on the bottom of the email.
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
contact @ worldwidetapestries.com
Last Edited on 7th September 2025.