FAQ

Welcome to Worldwide Tapestries! Here are our terms and conditions for ordering tapestries and tapestry accessories from us.

For our full terms and conditions of ordering, please see our terms and conditions page.

Shipping

After you place your order, it usually takes 24-48 hours before your order is processed.

For items in stock and shipped from the USA, shipping to the continental USA normally takes 4-7 working days after the order is processed, and to outside the continental USA, 12-15 working days after the order is processed.

If an item is not in stock, it may take 14 working days or longer, to come into stock, before it is shipped.

Most items are shipped from the USA to the customer, and some are shipped from the United Kingdom (UK) to the customer.

For more information about shipping, please see our shipping FAQ.

Currency

Prices are in US dollars, and sizes are in inches (").

The amount charged will depend on the exchange rate that your bank uses for that transaction. Any bank fees imposed by your bank are the responsibility of the customer.

Import Taxes And Duties

Most items are shipped from the US to the customer. Some items are shipped from the United Kingdom to the customer.

Please note that any import taxes, duties, VAT, GST or other taxes or duties, are the responsibility of the customer.

Any fees imposed by the courier company or delivery service are the responsibility of the customer. In some situations, courier companies or postal services may charge fees for handling delivery of items that involve clearance in customs, payment of duties or other reasons.

Bank Fees

Customers are responsible for any fees charged by their bank for using their credit or debit card for purchases.

If paying by bank or wire transfer, the customer is responsible for paying any fees and charges that the customer's bank may charge for the transfer.

If paying by bank or wire transfer, we reserve the right to ask for payment in US dollars to be transferred to our bank. In such cases the amount to be transferred is the order total, which is in US dollars.

Alternatively, we may ask for payment in Australian dollars to be transferred to our bank. In such cases, we will notify the customer of the Australian dollar equivalent of the US dollar amount based on current exchange rate estimations, prior to the customer transferring the amount to us.

If paying by bank or wire transfer, the customer's order will not be processed until the payment for the order clears.

Color and Image Accuracy

We cannot guarantee that the colors of the products you see on our site is an exact match of the color of the product.

Please be aware that due to factors such as the lighting, image quality, and computer screen accuracy, that there may be a difference in color.

Being woven products, color of fabrics may vary from product to product.

Product image close ups of products may be taken from a particular size variation of a tapestry. A larger size variation of a tapestry tend to have a higher amount of resolution and detail compared to smaller size variations of the same design.

Images of tapestries on walls and surrounding decor may not be to scale. They are created for illustrative purposes only.

Size Accuracy

We cannot guarantee that the size of tapestries will be exactly as described.

Due to the nature of woven products, there may be small variations in the size of tapestries.

Site Errors

If there are errors on the site regarding descriptions, prices, sizes or other details, then we will correct these errors and notify you of them, so that products are sold at their correct sizes and prices.

Cancellations

If items have already shipped at the time of us or our suppliers becoming aware of cancellation, the shipping price paid by the customer is not refundable. The customer must request and receive an RMA number from us before they return the item. The customer is responsible for the cost of shipping the products back to the originating address/es of our supplier/s. If the items being returned were sent from different locations, then the items will need to be returned to the locations from which they sent or as directed by us. There is a 20% restocking fee for returned items.

Returned item/s, must be received by the originating supplier/s within 30 days of receipt of the item. If items being returned to us from the customer are lost or damaged in transit, then a refund cannot be given. The customers is advised to insure any items they are returning to us to help them recoup some costs in these circumstances. However we cannot guarantee that the insurance paid will result in compensation for damage or loss in transit.

Returns and exchanges

The return policy as follows applies to tapestries, except for handwoven tapestries.

If your item arrives damaged, you must inform us within 3 days upon receipt of the item. Otherwise, we will assume that you have received the items in good condition.

Before returning or exchanging an item, you must contact us at contact@worldwidetapestries.com with your order details, to obtain a RMA number and instructions for returns. For returns or exchanges, you must notify us within 7 days or receiving the order. Items for returns or exchanges must be returned to us within 30 days of receipt of your order.

If you wish to return an item for a refund, there will be a 20% restocking fee. If you wish to exchange for an item of the same or greater value, there will be no restocking fee, otherwise, there is a 20% restocking fee.

The customer is responsible for the cost of shipping to return to the item to the location they were delivered from, that is our suppliers in the USA or for some items, in the United Kingdom. If the items being returned were sent from different locations, then the items must be sent to the locations from which they sent from or as directed by us. Shipping costs of the initial order are not refundable.With exchanges, the customer will pay the shipping cost of the new replacement order or orders.

Note: For handwoven tapestries, as these are individually hand crafted to order, all sales are final and no returns or refunds are accepted.

For our full return and refund policy, please see our terms and conditions page.