Privacy And Cookies

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website, blog or app?

When ordering on our site, you will be asked to enter your name, email address, billing and mailing address, phone number, credit card information and order notes, for us to process your order. During this process, you can also optionally create a customer profile. We may also email you with promotions, specials and other marketing materials to your email.

If you opt in to our newsletter, to receive a coupon or discount, to receive information or other promotions, your name and email and other information (if asked for) on the form, time and date of opt in, and IP address will be sent to our email service provider (Aweber).

If you use a contact form on our website, or email us directly, your name, email address and message will be sent to us.

If you respond to a survey, then your name, email (if provided), responses, time and date of response, and IP address will be sent to our survey software provider (Survey Monkey).

If posting a comment on our blog, your name, email address, comment, time and date and IP address will be sent to our database. Your name and message will be visible on the blog as a comment.

When do we collect personal information?

We collect personal information from you when you register on our site, place an order, subscribe to a newsletter, subscribe to obtain a coupon or discount, subscribe to receive information, respond to a survey, fill out a form, submit a blog comment, use live chat, open a support ticket or enter information on our site, or provide us with feedback on our products or services.

How do we use your personal information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

• To process your order or purchase.
• To correspond with you about your order or to respond to customer service requests by email, live chat or phone.
• For after purchase follow up such as to ask for ratings and reviews of services or products, or to notify you of coupons, discounts or other offers and marketing materials.
• To process your request to receive our newsletter and marketing materials, to obtain a coupon or discount, to receive information, to administer a contest, administer a survey, or other website or marketing feature.
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.

How do we protect your personal information?

During the checkout process, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. You can verify this by looking for a closed lock icon in your web browser near the url, or for "https" at the beginning of the address of the web page, to view further details, such as SSL certificate details. All transactions are processed through a secure payment gateway provider (Eway), and are not stored on our servers.

Reviewing your information

If you are a registered user of our site, you can click on "My Account" link at the top of our website to view your details.

If you have placed an order, your details will be on the order summary on screen, and on the order summary sent to you by email.

If you have submitted a blog comment then your name and comment (however not your email or IP address) will be visible on our blog.

If you provide us with a testimonial message and/or image, for use on our website, then your testimonial, if published, will be visible on our website.

Otherwise, if you do not see your information as above, you can contact us via email to obtain further information.

To request an update or correction of your information, or to request your information to be deleted, contact us via email (see below). Note that the type and amount of information that can be deleted is also determined by the amount of information we are required to keep by law, eg for taxation records.

Do we use Cookies?

Yes. Cookies are small text files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Website Cookies (X cart)

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

xid - unique token, sessional.

recent_login - stores your username to auto-complete the sign-in form next time you visit the store. Persistent for 3 days.

viewedResources - holds a list of cached CSS files, this is used to make store’s pages loading faster. Persistent for 1 hour.

rv - holds a list of products you recently viewed in the store. Does not expire.

xc_np_product_#### - holds product identifiers, used to navigate within store’s catalog. Persistent for 30 minutes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Look at your browser's help menu or help information to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

To disable, clear or manage cookies on your specific brwoser/s, refer to instructions here:



Microsoft Edge:

Internet Explorer:



Google Analytics Cookies

We also use third party cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use Google Analytics to help measure how users interact with our website. As a user navigates between web pages, Google Analytics uses JavaScript tags (libraries) to record information about the page a visitor has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to remember what a user has done on previous pages or interactions with the website. Read the Google Analytics privacy document at

We use website analytics to collect statistics such as:

  • Time of page visits, pages visited, and time spent on these pages
  • Referring site
  • Web browser used
  • Operating system of computer used
  • Device used
  • Flash version, JavaScript support, screen resolution, and screen color details
  • Network location and IP address
  • Interactions on the page such as document download, clicks to external sites, clicks on videos, search terms used in search boxes and others

Cookies used in Google Analytics are:

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gid24 hoursUsed to distinguish users.
_gat1 minuteUsed to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
AMP_TOKEN30 seconds to 1 yearContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_90 daysContains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

We use Google Analytics 4 (GA4) and google tag manager on our website.

With GA4, the gtag.js JavaScript library uses these first-party cookies:

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_ga_ < container - id >2 yearsUsed to persist session state

Cookies used in Google Analytics 4 are used to collect information such as:

number of users, new users, active users

numbers of pageviews

number of purchases

session times (amount of time spent on website)

traffic acquisition metrics (sources of website traffic)

bounce rates

event counts eg page views

number of users by country

number of visits to each webpage

number of users by language

number of users by computer operating system type, device type

You can find more information about Google analytics cookies at this resource:

Opting out:

Users can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on:

Youtube Cookies

Embedded videos from youtube on this site uses cookies, including VISITOR_INFO1_LIVE, GPS, PREF, YSC

More information can be found on

To opt out, see the section above under Website Cookies, on how to manage cookies for your browser/s.

Aweber Cookies

Forms for entering name, email and other details in order to obtain further information or to join a newsletter is obtained from forms created with Aweber and uses Aweber cookies such as cookie_aweber_referrer_id

To opt out, see the section above under Website Cookies, on how to manage cookies for your browser/s.

Third-party disclosure

For order processing, information including your name, address, contact information and order notes are provided to payment gateway and processors, third party suppliers, couriers or postal services, and any other entities required for the fulfilment of your order upon order processing.

Credit card information obtained during online order processing is sent securely via Hypertext Transfer Protocol Secure (HTTPS) encryption to our gateway payment processor (Eway). We do not store credit card information on our website.

Your information is used to provide information about product specials, coupons or offers, or other information regarding our store and website. We use a third party email service provider (Aweber) to send out such emails. You may unsubscribe from these emails at any time by clicking on the unsubscribe link or following the instructions on the bottom of these emails.

Data from online surveys are collected and stored by our online survey provider (Survey Monkey).

Non-personally identifiable visitor information are processed by Google Analytics for purposes of statistics to allow us to improve our site, as described above.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include other parties used for fulfilling orders or request for information and marketing materials, as described above. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Third-party links, Social Media Links and Buttons

At our discretion, we may include or offer third-party products or services on our website, including advertisements or social media buttons such as Facebook, Twitter, Google +, Pinterest, Instagram and others. When you use these social media buttons on our site, you will be directed to a an interface with the social media site via popover, popup, tab or window to interact with the social media site about our site. These third-party sites have separate and independent privacy and cookie policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:

According to CalOPPA, we agree to the following:
Users can visit our site anonymously. See the information above about disabling cookies on your web browser.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page

You can change your personal information:
• By emailing us

How does our site handle Do Not Track signals?

Do Not Track (DNT) browser mechanism may not be recognised by third party tools used on our website, such as Google Analytics.

Users can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on:

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking with Google Analytics. See above about google analytics.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification within a timely manner.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests in a timely manner.
• Allow users to unsubscribe by using the link at the bottom of each email or to follow the instructions on the bottom of the email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

+61 8 9371 3808

PO Box 570
Mount Lawley 6929
Western Australia

Last Edited on 10/9/23